Labeling the severity as “High,” Dell released an update to fix it.īut you may want to not only update Dell’s SupportAssist, but remove it from your computer entirely. “Dell recommends that all users determine the applicability of this information to their individual situations and take appropriate action,” the company says in a late April disclosure of the issue. The program automatically downloads updates on your computer.ĭemirkapi found that the way SupportAssist communicates with your computer can be hijacked by bad actors. The security risk can be particularly costly for users: SupportAssist is powerful software on nearly all Dells. This “remote code execution vulnerability,” made headlines recently after being written about 17-year-old cybersecurity researcher and blogger Bill Demirkapi, who says the Dell issue has been a risk since October of 2018. The issue is with Dell’s SupportAssist program, which the company touts as “the first automated proactive and predictive support solution for PCs and tablets.” Vulnerability found in Dell’s SupportAssist: How to fix it To experience true potential of Dell Support Assistant, unlock additional features by upgrading to paid version of Dell Support Assist.If you have a Dell computer, your system’s security may be at risk due to a program likely preinstalled on your machine. If your Dell machine is in the warranty period, then Dell Support Assistant executives will help you resolve the issues without adding extra charges for the repair work. It also helps create a detailed report of issues for Dell experts to help them understand the intensity of the situation and come up with a resolution as quickly as possible before the problem becomes too large. By having the technology in your device, you can evaluate the well being of your PC’s hardware and software, diagnose performance, get alerts on update recommendations, call for technical assistance, get latest driver and software upgrades delivered on-time, provide automated fixes for common configuration issues and find warranty details. It’s like having your own expert technician inside your Windows-powered Dell PCs to help you cope with issues whenever you need it. Dell Support Assist is the best available source of technical help for Dell users.
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